PIF Technologies
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
603-622-2122
Knowledge base
PIF Customer
FAQ
32
Docstar Minimum Requirements
What version am I on?
How To: Join a Remote Session
Videos and Articles to help you improve in Docstar
Recommended Audit Settings
View all 32
Scanning / Scan Settings
27
How to Scan in DocStar ECM
Installing Panasonic ISIS Drivers
Unable to Scan at this Time, Check SysTray
Capture Tab Help
Creating New Scan Settings In Eclipse
View all 27
Importing
5
How To: Create a Batch Import
How To: Quick Import Documents
Issues with Batch Imports
"Save a Copy" not working with Firefox
The Many Ways to bring Documents into Docstar
Retrieving
19
Office Documents Not Displaying/Rendering
How to: Burst/Split a document
How To: Merge A Document
Merging Large Documents [More pages] to Small Documents [few pages] - slow
Navigating Large Documents is slow
View all 19
Missing Documents
4
Accidentally Deleted a Document
Items not showing in Retrieve/Workflow
Checking the Audit Trail
Search Function isn't working
Workflows
16
Missing Workflow Fields.
How To: Reset a Workflow
Save vs. Submit
Changing a documents Workflow/Content Type
How to make a list
View all 16
Workflow Exceptions
7
Document is in the Recycle Bin
Too Many Searches; there are too many combinations of Input Values
ODBC Error [IM006]
Transaction (Process ID 90) was Deadlocked on Lock resources...
Workflow is Suspended on all versions except the latest
View all 7
Error Messages
10
Connection used by your last login is no longer valid
Internal Server Error 503: Server Unavailable
Index was out of Range
Client Installation "Installer has insufficient privileges"
The File is Damaged, could not be repaired
View all 10
Docstar Client Service
27
How To: Install and configure the DocSTAR Client Service
How To Implement Kiosk Mode
How to Uninstall the [Docstar/Eclipse] client
How To: Restart Eclipse Client
My Docstar client is not connected
View all 27
Print Import/Office Integration
8
Office Integration Installer Fails
Eclipse Open in Outlook Button Does Nothing
Print Import Not Working
Outlook - Stuck On Disabled State
NEW Docstar Mobile Application
View all 8
Email
13
How To: Edit/Add SMTP Settings
Outlook button is Missing
Emailing from Docstar
How to: Suppress Email Notifications
Creating a Single File from Multiple Documents
View all 13
Security / Groups / Content Types
8
How to Add/Edit Users and/or groups to a Security class
Security Class Permissions
What are Group Preferences? How do they work?
Creating Security Classes
How to Add new/edit Groups
View all 8
User Logins / Passwords
10
How to Log into DocStar ECM
How To: Create/Edit A [New] User In Eclipse
How do I change my password?
Trying to log into the client, says username/password is incorrect
"Too Many Automatic Redirects"
View all 10
Distributed Queue Errors
10
Document Requires View Rights
XML Exception, File extension not valid.
One or More content Items Encountered an Exception...
An edit Conflict Was Detected
Unable to open XFA PDF files
View all 10
DocstarECM / Eclipse is Down
5
Could not load file or assembly 'Astria.Framework.core.DataContracts
How to Restart Eclipse Services
503 Error - Split Server
The remote server returned an error: (500) Internal Server Error
Default Web Site Not starting - Doctar
Scanners
27
Compatible Scanners for DocStar ECM
Installing Panasonic 1027C/1057C MKII
Where can I find a Manual for my Panasonic Scanner?
Power Cycling the Scanner
Scanner Error Codes
View all 27
Licensing
5
How To: Find out which Eclipse users are taking up concurrent, named and view licenses.
How To: Request a barcode license (or any available license) in the Eclipse client service.
System License Expires in X Days
Requesting a license when one is not available.
An Invalid License was Detected. View Named (Id#). Please Contact Support.
Dell Servers
8
*Blue Screen of Death [BSOD]* Kmode Exception Not Handled. Aksdf.sys
Safe Mode Boot Loop Windows 2012 Server
Low Disk Space Error
Server Error in '/EclipseWeb' Application
How To: Restart Windows 2012 Server
View all 8
Third Party Software
Notepad++
1
Adding JSON View tool and how to use it
Help Desk Software
by Freshdesk