Description: Trying to open any document and the error below shows up.


Software Version: 17.20.xxxxx





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To clear this message, go to your user preferences (Docstar [upper right corner], down to User Preferences and hit the reset button) 



This resets everything you set up, but your error will clear. Refresh the pages and try opening the document(s).


If you have set any noticeable things like:

Capture Tab: Auto View. You will need to check that box off, again,

Workflow: Workflow Questions. The workflow is (BY DEFAULT) collapsed at the bottom of the list. 

 You will just need to grab and drop the workflow tab to the top and open it up. That way it'll save again.