Description: Docstar uses the Solr platform to search and retrieve your documents. Solr integrates with the Java JRE. The "Unable to communicate with the indexing engine on the server" error most often after a Java update. It will be triggered after a user logs into the Docstar site.
Software Versions Affected: All.
Solution:
1. Launch Eclipse Server Configuration.
2. Verify the paths for the backup, Solr index, and the Docpath
3. Click finish to run through the configuration process. This restarts the Java-Solr engine and resolves the error.
Reference Ticket: Add a ticket link that we can use as an example.